Frequently Asked Questions

What is an Insurance Expert?

An insurance expert is an insurance professional with strong knowledge, real-world experience, and education about insurance transactions, claims handling, or related subject matter which they are asked to objectively review, analyze, and testify about.

What is Property-Casualty Insurance?

Property-Casualty insurance covers homes, automobiles, and businesses. The property insurance contract between an insurance provider and their policyholder is designed to protect a person or business that has an insurable interest in the property against a covered loss or the loss of income-producing capabilities.

On the casualty side, the insurance contract is designed to indemnify and defend the policyholder against legal liability for covered losses caused by injury to others or damage to property of others.

What is the Covenant of Good Faith and Fair Dealing?

Claims handling under the covenant of good faith and fair dealing can be defined as giving equal consideration to the policyholder's interest as to that of the insurer's interest.

What are some of the elements of quality good-faith claims practices?

  • Timely, thorough and objective investigation of facts
  • Complete, detailed, and accurate documentation
  • Fair and reasonable settlement evaluations
  • Negotiating in good faith to resolve a covered claim
  • Regular claim status updates provided as necessary
  • Prompt coverage analysis and coverage determination
  • Prompt payment upon settlement